Thank you for choosing luckht. We understand that waiting for a package can be exciting, and we want to make sure your order arrives safely, on time, and without any surprises along the way. This Shipping Policy has been written to give you a clear picture of exactly what happens after you place an order with us—from the moment it leaves our hands to the moment it lands at your doorstep. Please take a moment to read through it carefully. If you have any questions, don't hesitate to reach out to us before placing your order, because once a package is in transit, there are certain things we simply cannot change retroactively. Our store operates exclusively through our website at **www.luckht.shop**. All orders are processed and fulfilled by our team directly. We are a United States–based retail operation, and we currently ship to addresses within the 50 United States and select U.S. territories only. We do not offer international shipping at this time. All prices listed on our website are in United States Dollars (USD). Free shipping applies to all orders—yes, all of them. No minimum order threshold, no hidden fees, and no additional charges added at checkout that might surprise you later. --- ## 1. How We Handle Your Order Once you complete your purchase, your order enters our processing queue. We do not begin handling orders on weekends or federal holidays observed in the United States. Our system is built to be efficient, but we are a small team, and every single order is reviewed and prepared by hand. That means we check the item, confirm it's in good condition, and package it properly before it ever leaves our facility. **Order Processing Time: 1 to 3 Business Days** A Business Day is defined as any calendar day from Monday through Friday, excluding the following federal holidays: New Year's Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, and Christmas Day. If a federal holiday falls on a Saturday, it is typically observed on the preceding Friday. If it falls on a Sunday, it is typically observed on the following Monday. Your order will begin processing on the same Business Day it is placed if it is received before our daily cut-off time. Orders placed after the cut-off time will begin processing on the following Business Day. Our order cut-off time is **5:00 PM Eastern Standard Time (EST / UTC-05:00)**. If you live in a different time zone, please factor this in when estimating when your order will begin processing. During the handling period, we conduct a quality review of each item, prepare protective packaging as appropriate for the items ordered, generate a shipping label, and hand the package off to our designated logistics carrier. You will receive a confirmation email once this step is complete. Please note: order modifications of any kind—including changes to the delivery address, changes to item selections, or requests to combine orders with a prior purchase—cannot be accommodated once an order has been placed. This is a firm policy. We ask that you review your order carefully before submitting payment. --- ## 2. Delivery Time and Transit After your package leaves our facility, it enters the transit phase of its journey. Transit time refers to the duration between the moment the carrier picks up your package and the moment it is delivered to the shipping address you provided at checkout. **Transit Time: 7 to 13 Business Days** This estimate applies to all orders shipped to addresses within the contiguous United States. Orders shipped to Alaska, Hawaii, Puerto Rico, or other U.S. territories may require additional transit time. We will make every effort to provide accurate estimates, but please understand that carrier transit times can fluctuate based on seasonal volume, carrier capacity, weather events, and other variables that are outside of our direct control. **Total Estimated Delivery Window: 8 to 16 Business Days** This is the full window from the moment you place your order to the moment it should arrive at your address, combining our 1–3 Business Day handling period with the 7–13 Business Day transit period. Please plan accordingly, especially during periods of high demand such as major holidays, Black Friday, Cyber Monday, or other promotional events when carrier networks experience significantly elevated volumes. There are circumstances beyond our control that can occasionally cause delays during the transit phase. These include, but are not limited to: severe weather events such as hurricanes, blizzards, floods, or tornadoes; national or regional carrier network disruptions caused by equipment failures, driver shortages, or facility closures; high-volume periods that exceed carrier processing capacity; address verification issues or packages flagged by carrier systems for security review; and events of civil unrest, natural disasters, or public health emergencies that affect transportation infrastructure. In the event that your package experiences a delay attributable to one of these situations, we will make a reasonable effort to contact you via the email address associated with your order to keep you informed. However, please understand that our ability to intervene in carrier operations is limited, and we cannot guarantee a specific delivery date or time. --- ## 3. Shipping Carriers We partner with established logistics carriers to fulfill our orders. The specific carrier assigned to your shipment will depend on your location, the size and weight of your package, and current carrier availability. Our primary carriers include, but are not limited to, USPS (United States Postal Service), UPS (United Parcel Service), FedEx, and DHL eCommerce. You will not have the ability to select your preferred carrier at this time. Once your package has been picked up by the carrier and a tracking number has been generated, you will receive a shipping confirmation email to the address you provided during checkout. This email will include your unique tracking number and a direct link to the carrier's tracking portal where you can monitor the progress of your shipment. Please allow **24 to 48 hours** after receiving the tracking number before checking its status on the carrier's website. Tracking information often takes a full day or two to populate in the carrier's system after the package is physically picked up and scanned at a sorting facility. If you have not received a shipping confirmation email within 5 Business Days of placing your order, please check your spam or junk mail folder before contacting us. If the email is not there, reach out to us at **mieshakellyshilah@gmail.com** with your order number and we will look into it. --- ## 4. Your Delivery Address The delivery address you provide at checkout is exactly where your package will be sent. It is entirely your responsibility to ensure that the address you enter is complete, accurate, and current. We strongly recommend that you double-check your shipping address before submitting your order, and that you do so one more time on the final order review screen if one is presented. Common address errors that cause delivery problems include: missing apartment, suite, or unit numbers; incorrect street names (e.g., "St." vs. "Street"); incorrect city, state, or ZIP code combinations; and outdated addresses from a previous residence. If you realize you entered an incorrect address **within 12 hours of placing your order**, please contact us immediately at **mieshakellyshilah@gmail.com** with your order number and the correct address. We will do our best to intercept the order before it ships, but we cannot guarantee that this will always be possible. If your order has already been processed and handed to the carrier, we are legally and operationally unable to modify the destination address or redirect the package to a different address. This is not a policy we choose to enforce reluctantly—it is a constraint imposed by the logistics carriers we work with, and it applies to all orders without exception. If a package is returned to us as undeliverable due to an incorrect or incomplete address provided by the customer, we will contact you to arrange reshipment. Additional shipping charges may apply in such cases, and we reserve the right to require payment of those charges before reshipping the order. --- ## 5. Failed Delivery Attempts If the carrier attempts to deliver your package and no one is available to receive it, or if the package cannot be placed at the delivery address (for example, due to access restrictions, a locked gate, or a business that is closed), the carrier will typically leave a delivery attempt notice and attempt delivery again on the following Business Day. After a set number of unsuccessful delivery attempts (the exact number varies by carrier, typically between 3 and 5), the package will be returned to the carrier's facility or returned to us as an unclaimed package. If your tracking information shows that a delivery attempt was made but you did not receive your package, please check with any household members, neighbors, reception desks, leasing offices, or mail rooms that may have accepted the package on your behalf before contacting us. Porch theft is a reality in many neighborhoods, and while we take every precaution in packaging to ensure your items arrive intact, we are not able to replace packages that have been confirmed delivered to your address by the carrier but were subsequently removed from the premises. If your tracking information shows the package as delivered and you have exhausted all reasonable avenues for locating it, please contact us within **5 Business Days** of the recorded delivery date and we will open an investigation with the carrier. Investigations typically take 5 to 10 Business Days to resolve. If the carrier officially classifies the package as lost, we will offer you the choice of a full replacement order or a full refund, at our discretion. We will not offer partial refunds or store credits in cases of confirmed lost packages unless the customer specifically requests an alternative resolution. --- ## 6. Damaged or Defective Items We take care to ensure that every item leaving our facility is in proper condition. However, despite our best efforts, damage can occasionally occur during the transit process, as packages are handled multiple times by multiple parties before reaching you. **If your item arrives damaged:** Please do the following, in order: First, take photographs of the exterior packaging from multiple angles **before** opening it. Continue photographing the damaged item(s) from several perspectives, making sure the damage is clearly visible in the images. Do not discard the packaging materials, as the carrier may request them as part of the damage claim process. Second, contact us within **48 hours of delivery** by sending an email to **mieshakellyshilah@gmail.com** with your order number, a brief description of the damage, and at least 3 to 5 clear photographs. Failure to notify us within 48 hours of delivery may result in our inability to process a damage claim on your behalf. Third, retain all original packaging materials and do not return the item until you have received instructions from us. In many cases, we will ask you to keep the damaged item rather than return it, as the cost of return shipping may exceed the value of the item itself. We will work with you to reach a fair resolution, which may include a replacement shipment, a partial refund, or a full refund depending on the nature and severity of the damage. Items that arrive with manufacturing defects that were not caused by the shipping process—such as a zipper that fails on first use or a seam that separates under normal wear—are handled under a separate **Product Quality Guarantee** policy. If you believe you received a defective item, please contact us with photographs and a description of the issue and we will evaluate each case individually. --- ## 7. Order Cancellation and Modifications As a small team, we have a narrow window of time during which we can cancel or modify an order after it is placed. Once an order has entered our processing system and a shipping label has been generated, cancellation is no longer possible through our website. If you wish to cancel an order, you must contact us at **mieshakellyshilah@gmail.com** within **1 Business Hour** of placing the order. We will do our best to accommodate the request, but we cannot guarantee cancellation if the order has already begun processing. If we are unable to cancel the order, you may refuse the shipment when it arrives and we will issue a refund once the package is returned to us, minus any return shipping and handling costs if the return was due to a customer-initiated change of mind rather than an error on our part. We do not accommodate requests to change the items in an order after it has been placed. If you ordered the wrong item, you may return it in accordance with our return policy once it arrives (return policy details are available on our website). We do not offer price adjustments on orders after they have been placed, including if an item goes on sale shortly after your purchase. --- ## 8. Free Shipping Terms Free shipping applies to **all orders** shipped to eligible addresses within the United States. There is no minimum purchase amount required to qualify for free shipping. Free shipping covers the cost of standard ground or economy transit as described in this policy. We do not offer expedited shipping options at this time. If we introduce premium shipping options in the future, this policy will be updated accordingly and the change will be reflected on this page. --- ## 9. Contact Us We are here for you. If anything about your order, shipping timeline, or delivery experience is unclear, or if you have a concern that you feel has not been adequately addressed by this policy, please reach out to us directly and we will do our best to help. **Website:** www.luckht.shop **Email:** mieshakellyshilah@gmail.com **Business Hours:** Monday through Friday, 10:00 AM to 6:00 PM EST (excluding federal holidays) **Mailing & Administrative Address:** luckht 22 West 19th Street, New York, NY 10011 United States We respond to all customer inquiries within 1 to 2 Business Days. During high-volume periods, response times may be slightly longer than usual. We appreciate your patience. --- *This Shipping Policy is effective as of the date indicated above and supersedes any previous shipping terms or policies previously published on our website. We reserve the right to update or modify this policy at any time. Any material changes will be communicated by posting a revised version on this page with an updated "Last Updated" date. Continued use of our website and services after any such changes constitutes your acceptance of the revised policy. We encourage you to review this policy periodically, especially before placing a new order.*
